Overview
The NYC Office of Technology & Innovation (OTI) is the City of New York's consolidated central technology agency, created in 2022 when the legacy Department of Information Technology and Telecommunications (DoITT, the prior account name "NYC Information Technology and Telecommunications") was reorganized and merged with the Mayor's Office of the CTO, NYC Cyber Command, the Mayor's Office of Data Analytics, the Office of Information Privacy, and the Algorithms Management and Policy Officer.
OTI sets technology strategy and policy for roughly 100 City agencies and offices, runs shared IT infrastructure (data centers, networks, the Citywide Service Desk), and owns the public-facing digital layer: NYC.gov, the 311 non-emergency system, NYC Open Data, the MyCity benefits/services portal, and the Big Apple Connect broadband program. Cybersecurity for the City sits inside OTI via NYC Cyber Command, which protects and defends systems across all agencies.
OTI is best understood as both a large IT operator and the technical/contractual gatekeeper for citywide technology buys — though agency procurement runs through NYC's contracting machinery (ACCOs, MOCS, DCAS) rather than a single state-style cooperative vehicle. A mayoral transition in January 2026 brought a new administration and a new technology leadership team.
- OTI is the citywide technology buying center — CTO/OTI Commissioner Lisa Gelobter sets strategy, funding, and the cloud-review gate for ~100 agencies
- Mayor's Office of Contract Services (MOCS) and Agency Chief Contracting Officers (ACCOs) run the competitive-bid machinery OTI's contracts flow through
- DCAS runs the parallel citywide commodity/requirements-contract path agencies use for hardware and equipment
- OTI's cloud-review gate and NYC Cyber Command sign-off are the approval checkpoints before any cloud or as-a-service deal deploys
- Fastest compliant path: OTI citywide/requirement IT contracts or DCAS requirements contracts — avoids a one-off agency RFP
Where Dell Can Play
- Re-engage early under the new Mamdani administration and Lisa Gelobter's OTI — leadership priorities and the first budget are still forming, so build the relationship map before the roadmap hardens.
- Confirm Dell's position on OTI citywide/requirement IT contracts and DCAS commodity vehicles — the access paths to ~100 agencies, not just OTI itself.
- Lead with infrastructure and AI-ready compute (ISG) tied to MyCity, the AI Action Plan, and 311/digital-services modernization — and clear OTI's cloud-review and responsible-AI governance gates.
- Build the security relationship with NYC Cyber Command and City CISO Kelly Moan; align to resilience, identity, and incident-response investment.
- Tie hardware and connectivity offers to broadband/digital-equity demand (Big Apple Connect, Digital Equity Roadmap) extended through 2028.
Budget & Fiscal
OTI is a substantial direct IT spender and operator, not just a policy shop. Its FY2027 adopted expense budget is about $740M (~$192M personnel / ~$549M OTPS; ~1,620 budgeted positions), down from $817.8M adopted for FY2026. The FY2026–30 capital commitment plan totals about $511M for data-center, network, security, MyCity and 311 work.
- NYC's overall FY2026 budget is among the largest municipal budgets in the U.S.; OTI's appropriation is the IT slice, while large agencies (HRA/DSS, NYPD, Health) carry their own application budgets.
- Big Apple Connect received a three-year extension in September 2025 (through June 2028), with ~$1.2M in additional provider-funded digital-literacy programming.
- Mamdani's first budget: OTI's FY2027 Preliminary Plan was ~$702.6M; the adopted FY2027 budget (June 30, 2026) is ~$740.2M, versus $817.8M adopted and ~$982.6M as modified for FY2026. The City Council adopted a $125.8B citywide budget, citing savings from tech modernization and lower software-license costs.
Initiatives & Priorities
OTI's single front door for City services and benefits (childcare applications, Jobs NYC). The AI chatbot, which expanded in 2025 to 311 and wider service content, was shut down by the Mamdani administration in early 2026 after it gave inaccurate and illegal advice. Portal modernization and responsible-AI governance continue; the Preliminary Capital Plan carries $18.1M for MyCity projects across FY26–27.
Digital Services AIOTI published the nation's first comprehensive municipal AI Action Plan (37 actions) and stood up an AI Steering Committee; by FY2025 it had initiated or completed 32 of 37 actions. Generative-AI and computer-vision guidance were advanced in 2025 with updates planned for early 2026 — a governance gate for any AI offering sold into the City.
AI GovernanceCyber Command sits inside OTI and defends ~100+ agencies (identify/protect/detect/respond/recover), runs a vulnerability-disclosure program, and leads citywide incident response. Security infrastructure, identity, and resilience are ongoing investment areas under the City CISO.
Cybersecurity ResilienceBig Apple Connect (the nation's largest municipally subsidized broadband program, 330K+ NYCHA residents) was extended to June 2028, and OTI released its first Digital Equity Roadmap (11 initiatives) in March 2025. Council scrutiny has pushed OTI toward a broader broadband strategy beyond BAC.
Broadband Digital EquityProcurement
Unlike a state co-op model, NYC technology buying runs through the City's centralized contracting framework. OTI sets citywide IT direction and leverages the City's buying power through requirement/citywide contracts, while procurement mechanics flow through Agency Chief Contracting Officers (ACCOs), the Mayor's Office of Contract Services (MOCS), and DCAS. Confirm contract vehicles and OTI's cloud-review gate before forecasting.
| Vehicle / gate | What it means for Dell |
|---|---|
| OTI citywide / requirement IT contracts | OTI leverages the City's buying power so agencies can acquire IT goods and services through pre-established requirement contracts rather than each running its own solicitation — a primary path for hardware, software, and services. |
| MOCS & Agency Chief Contracting Officers (ACCOs) | The Mayor's Office of Contract Services oversees City procurement; OTI's Citywide ACCO manages competitive bids, RFPs, systems-integrator contracts, and M/WBE participation citywide and on OTI's behalf. |
| DCAS (Dept. of Citywide Administrative Services) | Runs citywide goods procurement and requirements contracts many agencies buy commodity IT and equipment through — a complementary route alongside OTI-led IT contracts. |
| OTI cloud-review gate | OTI reviews and must approve cloud-based services before agencies procure/deploy them — clear this technical/security review early for any cloud or as-a-service play touching City data. |
Spend Signals
GovSpend · as of Sep 21, 2026Dell vs. competitors (spend, payee)
Brand footprint — all channels (est.)
Higher of two conservative lenses: product-name match · manufacturer tag. Both undercount — treat as floors.
Expiring contracts (re-compete)
| Contract | Vendor | Expires |
|---|---|---|
| 7-858-0700A - MWBE NYC OTI Wireless Systems / SD-WAN Network | Optinet Communications Inc | Nov 1, 2026 |
| Cisco-30 Meraki W.WiFi-6 Capability All Licenses | Compulink Technologies Inc | Dec 26, 2026 |
| Citywide Telecommunication Services statewide vehicle | Verizon Business Network Services Llc | Dec 31, 2026 |
| Cisco Switches to Replace the EOL Equipment | Compulink Technologies Inc | Feb 3, 2027 |
| Assessment, Planning, Design and Implementation Services. statewide vehicle | Cdw Government Llc | Mar 31, 2027 |
| Ongoing Managed Security Services. statewide vehicle | Cdw Government Llc | Mar 31, 2027 |
| Citywide IT Purchasing Contract statewide vehicle | World Wide Technology Llc | Jun 30, 2027 |
- NYC's fiscal year runs July–June; the window above is PO-issued-date 2022-07-01 through 2025-06-30 (3 city fiscal years, FY2023–FY2025).
- categories omitted — GovSpend's LineItem.Category for this agency returns NYC budget object-of-expense codes (e.g., DATA PROCESSING EQUIPMENT MAINTENANCE, CAPITAL ONLY FUNDED SBITA) mixed in with M/WBE participation-program tags, not a clean IT-commodity taxonomy comparable to other states.
- OTI's $552M to CDWG lines up with public reporting (NYS Focus, NYC Comptroller) that CDW Government was paid $600M+ in FY26 under an opaque citywide IT master agreement — of that, $53.5M carries Dell product-name text (poweredge/optiplex/latitude/precision), so the Dell product identifiable by the text lens arrives almost entirely through the CDWG channel. Note the two lenses diverge sharply here: Dell is paid $116.3M directly as a payee, but only ~$295K of those line items name a Dell product in their text, so the $53.8M footprint figure understates the true direct relationship — read the payee number alongside it.
- OTI shows zero open IT bids in GovSpend as of 2026-07-29 — OTI's active solicitations likely post primarily through NYC PASSPort/other citywide channels not fully indexed here, or none are open right now; don't read this as a lack of pipeline.
- OTI has its own GovSpend agency record (agencyId 57679); a separate consolidated "City of New York" record (agencyId 8143) also carries overlapping reseller spend (SHI ~$62.8M, CDWG ~$49.8M, Presidio ~$25.3M) booked outside OTI's own agency code — not included here to avoid double-counting.
- Bid and contract panels refreshed 2026-09-21 from GovSpend (agencyId 57679): 0 open bids due on or after 2026-09-21 and 7 contracts ending on or after 2026-10-05 (two-week runway), IT-relevant only. Contracts marked "statewide vehicle" are agreements NYC Office of Technology & Innovation (OTI) holds for use statewide; purchases under them are made by other agencies (often local governments too), so they show where IT buying runs through this account rather than its own spend. No open bids on OTI's GovSpend record.
Power Structure
| Decision-maker | Why they matter |
|---|---|
| Lisa Gelobter Chief Technology Officer & OTI Commissioner | Appointed by Mayor Mamdani, announced Feb 11, 2026. Former Obama-era Chief Digital Service Officer at the U.S. Dept. of Education; founder of tEQuitable. Top relationship for the citywide tech motion; emphasizes technology for public good, service delivery, and digital equity. |
| Kelly Moan Chief Information Security Officer, City of New York (NYC Cyber Command) | Leads OTI's Cyber Command across 100+ agencies. Prior NYPD CISO and a former DHS division chief. The security buying-center owner — verify continuity under the new administration. |
| Mayor Zohran Mamdani Mayor of New York City (took office Jan 2026) | New administration setting tech and budget priorities; expect first executive/adopted budgets to reshape OTI's roadmap. |
| OTI Procurement & Vendor Management / Citywide ACCO Citywide IT contracting | Owns competitive bids, RFPs, systems-integrator contracts, vendor onboarding, and M/WBE compliance — the path onto OTI/citywide vehicles. |
| Mayor's Office of Contract Services (MOCS) Citywide procurement oversight | Sets/oversees City procurement policy and the contract pipeline that OTI and agency buys flow through. |
News & Signals
Sources
- amNY — Mamdani's tech 'PIT crews' draw 2,800 applicants (Jul 2026)
- NYC OTI — Who We Are
- Mayor Mamdani Announces Key Appointments Including CTO (Feb 2026)
- StateScoop — Mamdani names Lisa Gelobter as NYC CTO
- NYC OTI — Cyber Command
- NYC OTI — Big Apple Connect
- Mayor's Office — Big Apple Connect extended (Sep 2025)
- GovTech — NYC Releases AI Action Plan, Business-Focused AI Chatbot
- citymeetings.nyc — OTI FY2026 Budget Overview (Mar 2025)
- NYC Council — Council Adopts FY2027 Budget (Jun 30, 2026)
- amNY — NYC $125.8B FY2027 budget deal (Jun 30, 2026)
- NYC Council — OTI Fiscal 2027 Preliminary Plan (Mar 2026)
- NYS Focus — NYC's Multibillion-Dollar 'Black Box' IT Contracts Face Scrutiny (May 2026)
- NYC OTI — 'Get Online NYC' Campaign Launch (Apr 2026)
- NYC Comptroller — Audit of OTI's MyCity System (Dec 2025)
- NYC Comptroller — The Monty Hall Contracts: Unchecked Spending Across the City's Master Agreements
- Wikipedia — NYC Office of Technology and Innovation
- PoliticsNY — NYCHA tenants sue city, claiming it illegally added remote NYPD surveillance to public housing under guise of free Wi-Fi
- Government Technology — State Audit Finds NYC's AI Oversight Efforts Incomplete
- NewsNation — NYC emergency system outage: 113 people never got through to 911