Overview
The NYS Office of Information Technology Services (ITS) is New York's consolidated executive-branch IT agency, created in 2012 to merge dozens of fragmented agency IT shops into a single enterprise organization — one of the largest consolidated public-sector IT operations in the country.
ITS delivers infrastructure, networking, end-user services, application development, cybersecurity, and increasingly AI for the executive branch's 50+ agencies. Under Acting State CIO and ITS Director Jenson Jacob, who stepped in when Dru Rai left in September 2026, the agency is executing a 'singular service provider' strategy: positioning ITS as the central buyer and operator of technology for all state agencies, moving toward a Dedicated Agency service model that pairs centralized ITS support with embedded agency subject-matter experts.
ITS runs a hybrid environment — it maintains the state's on-premises data center while layering in public cloud, most notably through a June 2026 enterprise agreement with AWS for cloud and AI services. For a Dell SLG seller, ITS is the dominant enterprise account in New York: it controls statewide infrastructure refresh, the on-prem data-center footprint, and the cyber and AI buildout for the bulk of state government.
- ITS is the central IT buying authority — under Acting State CIO/ITS Director Jenson Jacob, it operates as the 'singular service provider' for 50+ executive-branch agencies
- OGS Centralized Contracts are the primary statewide procurement vehicle ITS and served agencies buy technology through
- ITS enterprise agreements (the AWS cloud/AI deal is the template) are the fastest path to scale across agencies at enterprise pricing
- Division of the Budget shapes the ITS appropriation; State Comptroller (OSC) contract approval is a gate on significant awards
- Chief AI Officer Fournier-Tombs and CISO DeSain are the emerging AI and cyber buying centers within ITS
Where Dell Can Play
- Treat ITS as the enterprise account for New York's executive branch — the 'singular service provider' model concentrates 50+ agencies' infrastructure and data-center buying into one relationship.
- Lead with Dell ISG and AI-infrastructure for the retained on-prem data center and hybrid environment; position it as the on-prem/hybrid complement to the new AWS cloud agreement rather than a competitor to it.
- Confirm Dell coverage and scope on NYS OGS centralized contracts — the statewide vehicle ITS and agencies buy through.
- Engage the AI and cyber buying centers (Chief AI Officer Fournier-Tombs; CISO DeSain) tied to funded AI and Joint Security Operations Center growth.
- Build the executive relationship map around Acting CIO Jenson Jacob, watch for a permanent appointment, and track the enacted FY2027 ITS budget for infrastructure and staffing signals.
Budget & Fiscal
ITS is a large direct spender and operator, not just a procurement conduit — it runs the state's enterprise infrastructure and recovers cost from served agencies. Its most recently documented all-funds appropriation is roughly $1.2B, sitting inside a state all-funds budget of roughly $268.5B for FY2027 (enacted May 2026). Recent budgets have grown the agency specifically to fund cybersecurity and AI and to add staff that displaces contractor spend.
- ITS funds much of its delivery through cost recovery / chargeback to the agencies it serves, in addition to its appropriation — so the served-agency budgets are part of the real spend picture.
- Recent budget increases have been tied explicitly to cybersecurity expansion (Joint Security Operations Center), AI initiatives, and hiring state staff in place of private contractors.
- Confirm the enacted FY2027 ITS appropriation against the final budget — figures here reflect the most recently published documentation and may shift on enactment.
Initiatives & Priorities
In June 2026 ITS announced a three-year enterprise agreement making AWS cloud and AI services available to participating state agencies at below-independent-procurement cost, part of an enterprise-agreement strategy ITS credits with ~$58M in savings. ITS frames this as additive to a hybrid model — public cloud alongside the retained on-prem data center.
Cloud AIRai's strategy positions ITS as the single technology provider for all NYS agencies, transitioning to a Dedicated Agency service model that pairs centralized ITS delivery with embedded agency experts. This concentrates buying authority — the enterprise relationship is with ITS, not the individual agencies.
Modernization Operating ModelITS appointed a Chief AI Officer (Eleonore Fournier-Tombs) and is standing up statewide AI governance and adoption alongside the state's broader AI investments (e.g., Empire AI). AI infrastructure, data, and governance tooling are an emerging demand center.
AI GovernanceUnder CISO Chris DeSain, ITS continues to expand statewide cyber operations — including the Joint Security Operations Center — protecting state employees, systems, and devices. Recent budgets have specifically funded cyber staffing and tooling.
Cybersecurity ModernizationProcurement
Selling to ITS runs through two channels: New York's centralized OGS contracts (the statewide procurement backbone most agencies buy off) and ITS's own enterprise agreements. ITS's 'singular service provider' posture and its enterprise-deal strategy (e.g., the AWS agreement) mean the highest-leverage path is the central ITS enterprise relationship, not agency-by-agency selling.
| Vehicle / gate | What it means for Dell |
|---|---|
| OGS centralized contracts | The NYS Office of General Services runs the statewide centralized contracts most agencies (including ITS) purchase technology through — the primary vehicle to confirm Dell coverage and scope on. |
| ITS enterprise agreements | ITS negotiates statewide enterprise agreements (the AWS cloud/AI deal is the template) that make a vendor's offerings available across participating agencies at enterprise pricing — the strategic path to scale. |
| ITS as central buyer | Because ITS is consolidating to a singular-service-provider model, infrastructure, data-center, and as-a-service buys for 50+ agencies increasingly route through ITS rather than each agency individually. |
Spend Signals
GovSpend · as of Sep 21, 2026Dell vs. competitors (spend, payee)
Expiring contracts (re-compete)
| Contract | Vendor | Expires |
|---|---|---|
| IBM DataPower Appliances, 73600, 22802, PM20890 | Glasshouse Systems Inc | Oct 20, 2026 |
| Purchase of Illumio Core licenses, 73600, 28876, PD67647 | Shi International Corp | Oct 30, 2026 |
| Purchase of BlueCat DNS, DHCP and IPAM licenses, 73600, 22876, PD67645 | Insight Public Sector Inc | Nov 8, 2026 |
| Aggregate buy of Dell computer monitors and hardware, 73600, 22802, PM20820 | Dell Marketing Lp | Jan 29, 2027 |
| Aggregate buy of Dell laptops and docking stations 73600, 22802, PM20820 | Dell Marketing Lp | Feb 3, 2027 |
| IXIA networking hardware, 73600, 22876, PD67647 | Shi International Corp | Feb 17, 2027 |
| Microsoft enterprise agreement, 76000, 23116, PS68202 | Dell Marketing Lp | Feb 28, 2027 |
Open bids / RFPs
| Solicitation | Due |
|---|---|
| Agate Software *SOLE SOURCE* New York State Information Technology Services | Sep 23, 2026 |
| Salesforce Implementation Enterprise Agreement (Request for Proposal) New York State Information Technology Services | Sep 28, 2026 |
- Vendor figures are payee (who was paid) totals — GovSpend does not populate LineItem-level product text, manufacturer, or category fields for NY State agency records, so a product-level Dell/brand footprint and IT-commodity category breakdown could not be derived for this account; only vendor-level spend is shown.
- New York State's fiscal year runs April–March; the window here is PO-issued 2022-04-01 through 2025-03-31 (3-yr · FY2023–2025) — this differs from the Jul–Jun window used for the NYC accounts in this hub.
- ITS is New York's central enterprise IT buyer, so its largest software/services POs (e.g., a >$40M single PO, ~$184M to Dell Marketing LP overall) reflect enterprise-scale buys serving 50+ agencies, not ITS's own consumption alone — some records reference work performed for other agencies (e.g., the DOH Lead Rental System bid, Botcopy for DOH).
- A handful of contract/bid records nominally tagged to this agencyId were New York City (not New York State) procurements — apparent GovSpend agency-tagging artifacts — and were excluded from expiringContracts/openBids above.
- Bid and contract panels refreshed 2026-09-21 from GovSpend (agencyId 54120): 2 open bids due on or after 2026-09-21 and 7 contracts ending on or after 2026-10-05 (two-week runway), IT-relevant only. agencyId 54120 resolved by lookup_agency; contracts chosen via the reseller/Dell vendor filter because the keyword list was dominated by HBITS staffing task orders (349 matches).
Power Structure
| Decision-maker | Why they matter |
|---|---|
| Jenson Jacob Acting NYS Chief Information Officer & ITS Director | Executive Deputy CIO, stepped in when Dru Rai left the role effective immediately on Sept 21, 2026 after three years. Owns the statewide tech strategy and the 'singular service provider' vision, so this is the top relationship for the ITS account — but in an acting capacity, so track who is named permanently. |
| Jenson Jacob Executive Deputy CIO | Appointed Sept 2025; prior Chief Digital Transformation Officer. Day-to-day execution of the consolidation and delivery model. |
| Eleonore Fournier-Tombs Chief AI Officer | Appointed Jan 2026 (succeeded Shreya Amin); ex-UN University AI researcher. Leads statewide AI governance/adoption and is refining the 'Acceptable Use of AI Technologies' policy — the buying center for AI strategy, data governance, and AI-infrastructure direction. |
| Chris DeSain Chief Information Security Officer (CISO) | Owns statewide cybersecurity, including the Joint Security Operations Center — the security buying center and a funded growth area. |
| Stacy Panis Chief of Staff | Nearly three decades across NYS agencies since ITS's 2012 creation; operational and organizational continuity. |
News & Signals
Sources
- NYS ITS — Enterprise Cloud Services Agreement with AWS (announcement)
- StateScoop — New York's IT office partners with AWS, ~$58M savings
- NYS ITS — Meet the Executive Team
- NYS ITS — Chris DeSain named CISO
- NYS ITS — Eleonore Fournier-Tombs named Chief AI Officer
- GovTech — New York's proposed budget would add IT staff for cyber, AI
- NYS Division of Budget — ITS Agency Appropriations, FY2027 Executive Budget
- NYS ITS — 2026 Cybersecurity Champion Award winners, 28th Annual Cybersecurity Conference (June 2026)
- GovTech — 2026 Top 25 Doers, Dreamers & Drivers: Dru Rai
- StateScoop — New York replaces AI chief (Fournier-Tombs), names new chief digital officer
- NYS Office of Information Technology Services — NYS Office of Information Technology Services Announces Enterprise Agreement with IBM
- Government Technology — After Three Years in Place, New York State CIO Steps Down