Utah Dept of Technology Services (DTS)

Overview

The Utah Department of Technology Services (DTS) is the state's consolidated central IT agency and one of the most centralized models in the US — it provides enterprise technology services (infrastructure, networking, security, application development, and end-user support) to nearly all executive-branch agencies rather than letting each agency run its own IT shop. DTS is a division of the Department of Government Operations and operates under the State Chief Information Officer (CIO).

Because consolidation is so deep, DTS is the buying center for most statewide technology decisions: agency CIOs and IT staff are embedded under DTS, so a seller's relationship with DTS reaches across the executive branch instead of one agency at a time. DTS is also visibly AI-forward, building enterprise AI infrastructure and governance for agencies in step with Utah's broader pro-human posture and the state's Office of Artificial Intelligence Policy (created by the 2024 AI Policy Act, SB-149).

For a Dell SLG seller, DTS is the single highest-leverage relationship in Utah state government.

 How this account buys
DTS is the technology buying center — State CIO Alan Fuller leads IT for essentially the entire executive branch through the consolidated DTS model
Because agency CIOs and IT staff are embedded under DTS, funding and priorities are shaped centrally rather than agency-by-agency
DTS's internal-service-fund rate structure — legislatively authorized each session — is the approval gate: confirm which DTS rate category funds a given deal
Fastest compliant path: Utah Division of Purchasing statewide contracts, including NASPO ValuePoint cooperative vehicles where Utah is a lead state
Security requirements from the State CISO / Utah Cyber Center gate most infrastructure and cloud purchases across the consolidated environment

Where Dell Can Play

Treat DTS as the single highest-leverage relationship in Utah — its deep consolidation means one DTS engagement reaches nearly the entire executive branch, not one agency.
Lead with AI infrastructure and ISG: tie compute, storage, and data-platform offerings to DTS's enterprise AI program and Utah's visible AI deployments.
Map deals to the internal-service-fund rate model — confirm which DTS rate category (and the current legislatively authorized rates) funds a given offering before forecasting.
Confirm Dell's coverage on Utah Division of Purchasing statewide contracts and relevant NASPO ValuePoint vehicles — and leverage Utah's NASPO lead-state role for cooperative-contract positioning.
Engage the CISO / Utah Cyber Center early — security standards gate most infrastructure and cloud purchases across the consolidated environment.

Budget & Fiscal

DTS is funded primarily as an internal service fund (ISF): it recovers costs by charging agencies rates for the services it delivers rather than drawing one large general-fund appropriation. The Legislature authorizes those rates each session, so the budget story is about the rate structure and the agency dollars flowing through it, not a single line item.

ISF

Funding model

Cost-recovery rates charged to agencies; legislatively authorized each session

$31.6B

State budget (FY2027)

All-sources budget from the 2026 General Session — the pool DTS-served agency IT draws from

Seat rate

Rate direction

DTS has moved toward consolidating rates into a user/device 'seat' model

As an internal service fund, DTS bills participating agencies for compute, storage, network, security, and support — confirm the relevant rate category before forecasting a deal's funding path.
Annual rate authorization runs through the Legislature's State Agency Fees and Internal Service Fund Rate Authorization bill; check the current session's bill for the latest approved rates.

Initiatives & Priorities

Enterprise AI program

DTS is standing up an AI program — providing infrastructure, platforms, data governance, and ethics/standards so agencies can adopt generative AI safely. It is actively evaluating and rolling out gen-AI use cases across the executive branch, aligned with Utah's pro-human AI posture.

AI Infrastructure

Statewide IT consolidation

Deep consolidation is the defining DTS feature — enterprise infrastructure, networking, and shared services span nearly all executive-branch agencies. Modernization and refresh decisions are made centrally, which is where infrastructure and platform plays land.

Modernization Data Center

Cybersecurity & state Cyber Center

DTS runs statewide security under the CISO, including the Utah Cyber Center, setting security standards and operating SOC/incident-response capabilities for served agencies. Security requirements gate most infrastructure and cloud purchases.

Cybersecurity

Cloud & digital services

DTS provides hybrid cloud, hosting, and digital/online-service delivery for agencies. Cloud and as-a-service offerings flow through DTS standards and statewide cooperative contracts rather than agency-by-agency buys.

Cloud Digital Services

Procurement

Technology buying in Utah runs through the Division of Purchasing and General Services on statewide and cooperative contracts, with DTS as the consolidated technical buyer/operator. Two access paths matter: holding the right state and cooperative contracts, and being positioned on DTS's enterprise standards and managed-services catalog.

Vehicle / gate	What it means for Dell
Utah Division of Purchasing statewide contracts	Central procurement authority for the state; pre-competed statewide cooperative contracts are the primary path for technology buys. The statewide contract search is the entry point for eligible entities.
NASPO ValuePoint (Utah as lead state)	Utah's Division of Purchasing is an active NASPO ValuePoint lead state — including running Cloud and Software Solutions solicitations — giving Utah outsized influence over multi-state cooperative contracts that other states buy from.
DTS enterprise / managed services	Because DTS is consolidated, much delivery flows through its rate-based managed services and enterprise standards. Aligning to DTS's catalog and architecture is the practical route into agency deployments.

Spend Signals

GovSpend · as of Sep 21, 2026

State of Utah (agencyId 20958), isolated to Dept of Government Operations / Technology Services (DTS) cost centers · 3-yr · FY2023-2025

$26K

Dell footprint — all channels (3-yr · FY2023-2025), est.

Direct $26K · via resellers ~$0

Dell vs. competitors (spend, payee)

SHI reseller

$7.2M

Carahsoft reseller

$6.8M

Insight reseller

$2.3M

CDW reseller

$426K

Expiring contracts (re-compete)

Contract	Vendor	Expires
System It Consulting Services statewide vehicle	Slalom Inc	Jan 31, 2027
Data Communications Products And Services statewide vehicle	Multiple awardees (2)	Mar 8, 2027
It Support Services statewide vehicle	Multiple awardees (10)	Apr 17, 2027
Software Value Added Reseller (Svar) statewide vehicle	Multiple awardees (5)	Apr 24, 2027
Computer Equipment And Related Services statewide vehicle	Multiple awardees (6)	Jun 30, 2027
Utah.Gov Digital Government Portal Management Services statewide vehicle	Utah Interactive Inc	Jun 30, 2027
Copiers, Multi-Function Devices And Print Services statewide vehicle	Multiple awardees (8)	Jul 31, 2027

Utah DTS's own GovSpend agencyId (39874) has zero spending, contract, and bid records. DTS is a cost-recovery division of the Dept of Government Operations (DGO), and its purchases are recorded inside the umbrella 'State of Utah' agency (agencyId 20958, ~895K line items covering the entire state). vendorSpend and dellFootprint below isolate DTS by filtering for the 'DGO TECHNOLOGY SERVICES' / 'DGO DTS' cost-center label Utah's accounting export embeds in each line-item description — this correctly includes DTS billing other agencies (Corrections, Transportation, Health, etc.) for shared IT services, and excludes unrelated DGO/state spend.
Utah's DTS line-item descriptions in GovSpend are fund/cost-center codes (e.g. "SHI INTERNATIONAL ... DGO TECHNOLOGY SERVICES DGO DTS Cloud Machine"), not product descriptions, so the product-name text-match method used for dellFootprint and brandFootprint substantially undercounts. The $26,028 Dell figure only captures the 2 line items that happen to name "Dell" explicitly; a meaningful share of the $7.2M SHI, $6.8M Carahsoft, $2.3M Insight, and $426K CDW reseller spend likely includes Dell (and other brand) hardware/software that cannot be isolated from this dataset — treat vendorSpend as the more reliable signal here and dellFootprint/brandFootprint as a floor.
brandFootprint (Cisco, HPE, Lenovo, Apple) is omitted: each fell under the $100K threshold in the product-text scan, for the same undercount reason as Dell.
categories is omitted: LineItem.Category is empty for these records.
DTS is Utah's central, cost-recovery IT provider serving nearly the whole executive branch — the vendor figures above likely reflect enterprise-wide purchasing DTS makes on behalf of other state agencies, not a single agency's standalone consumption.
Bid and contract panels refreshed 2026-09-21 from GovSpend (agencyId 39874, 20958): 0 open bids due on or after 2026-09-21 and 7 contracts ending on or after 2026-10-05 (two-week runway), IT-relevant only. Contracts marked "statewide vehicle" are agreements Utah Dept of Technology Services (DTS) holds for use statewide; purchases under them are made by other agencies (often local governments too), so they show where IT buying runs through this account rather than its own spend. DTS's own record 39874 is empty; these are State of Utah (20958) statewide IT contracts filtered by a DTS/Technology Services mention, so attribution to DTS is approximate (the filter also matched non-IT MMCAP contracts, which were dropped).

Power Structure

Decision-maker	Why they matter
Alan Fuller State CIO (DTS)	Appointed State CIO in 2021; oversees IT for the executive branch through DTS. The top statewide technology relationship in Utah.
Phil Bates State CISO	Long-tenured state CISO (since 2015); oversees the Utah Cyber Center and statewide security standards. Owns the security gate on most infrastructure/cloud deals.
DTS — under Dept of Government Operations Consolidated central IT division	DTS sits within the Department of Government Operations; agency CIOs/IT staff are embedded under DTS, so the relationship reaches across the executive branch.
Utah Office of Artificial Intelligence Policy AI policy & regulatory mitigation	Created by the 2024 AI Policy Act (SB-149), housed in the Dept of Commerce; shapes Utah's pro-human AI direction that DTS implements technically.
Division of Purchasing & General Services Central procurement / NASPO lead state	Owns statewide contracts and Utah's NASPO ValuePoint lead-state solicitations — the contracting path for technology buys.

News & Signals

Sep 2026

StrategyReport

Utah DTS publishes 2026 Division of Technology Services Annual Report

DTS released its 2026 Annual Report, summarizing the year's statewide IT services, initiatives, and performance, with Utah again cited among top states for digital delivery of government services. For a Dell SLG seller this is a current, authoritative read on DTS priorities, consolidation progress, and spending direction heading into the next cycle. It's a useful discovery/qualification artifact for aligning infrastructure, cloud, AI, and cybersecurity offers to stated agency roadmaps.

Sep 2026

Digital-Services

Utah becomes first state to launch a statewide digital apostille program (encrypted online document authentication)

Utah launched the nation's first statewide digital apostille system, letting residents authenticate documents online via an encrypted, verifiable digital file instead of in-person or mail processing, following a multi-year phased pilot that issued 1,200+ digital apostilles with a 100% acceptance rate in partnership with technology/cybersecurity vendor @Gov. This reinforces the state's cloud and digital-services modernization posture and its appetite for first-in-nation citizen-facing digital platforms. For a Dell SLG seller, momentum around secure digital-service delivery signals demand for encryption, identity/verification, data, and the underlying compute and security infrastructure.

Aug 2026

Utah CIO Fuller and AI Director Napier detail Claude Code pilot and next steps for AI across state government

In an in-window Axios feature, State CIO Alan Fuller and Utah's Director of AI Christian Napier discussed the results of a Claude Code pilot and how the state intends to scale AI beyond chatbots to fundamentally redesign government processes. This confirms Utah's Enterprise AI program is active and moving from experimentation toward broader operational adoption under named executive sponsors. For a Dell SLG seller, an expanding, governed AI program signals demand for AI-ready compute, data platforms, and the security/infrastructure backbone needed to run AI workloads at state scale.

Jun 2026

Digital ServicesModernization

MyUtah statewide citizen portal keeps expanding services

DTS's consolidated digital-services platform (myutah.gov, publicly launched Feb 2026) continues adding agency services — e.g. a live air-quality dashboard (June 30) with professional-license management rolling out. Signals sustained DTS investment in shared digital-experience infrastructure that Dell platform/data offerings can underpin.

Jun 2026

ProcurementCloud

NASPO ValuePoint Cloud & Software Solutions transitions to new 2026–2036 portfolio

The legacy Utah-led cloud co-op contract expires Sept 15, 2026 and the new Cloud and Software Solutions (2026–2036) portfolio — awarded to ~58 suppliers with Utah as lead state — takes effect Sept 16, 2026. Confirm Dell/partner coverage on the new master agreements now; this vehicle shapes cloud/software buys well beyond Utah.

May 2026

CybersecurityCloudProcurement

DTS reinforces GovRAMP cloud-security authorization gate for vendors

DTS held GovRAMP office hours (May 2026) tied to cloud-security requirements in effect since July 1, 2025 — vendors selling cloud/SaaS into Utah increasingly need GovRAMP (formerly StateRAMP) authorization. A compliance gate to clear early on cloud offerings across the consolidated environment.

Feb 2026

Utah names members of its Pro-Human AI Task Force

Reinforces Utah's distinctive AI posture; DTS is the technical implementer of enterprise AI infrastructure and governance — a hook for AI-infrastructure conversations.

Jan 2026

Utah launches first state-approved AI program for prescription renewals

Signals Utah's willingness to deploy AI in production public services, validating demand for the underlying compute and data infrastructure DTS supports.